Communication

Integrated Email & SMS With Alert management and live chat .

Communication

Customer relationship management (CRM) can improve an organization's internal communications in several ways. CRM system can track communication and allow team members to utilize that information to be prepared and manage contacts. CRM helps to make internal communication easier by tracking it and making it accessible to all employees who need it in a centralized location.

CRM for integrated Email alert

Use the email applications you already know. Whether your company uses Microsoft Outlook or Gmail, no one needs to change the way they work, so everyone stays productive, stay connected with your leads, customers, suppliers and team with help of an advanced email interface. Send emails to your customers for any kind of marketing, sales or support activities with just a button click. Moreover, this feature is tightly integrated across all modules such as Quotation, Invoice & much more. You can also send Seasonal Greeting or can do Group mailing, attach files either from your local machine or a document library. Create unlimited Message templates in the CRM using Email Profile; these can be sent immediately or modified. Configure automation rules to send transactional updates, payment alerts & reminders via Email.

Promote your products or services to your leads and contacts via Email through Email Campaigns. Active Email history to keep track of each & every email as per record. Get Alerts on Mail for CRM applications like Task, Work Scheduler, Reminder and Calendar.

CRM for integrated SMS alert

Grab your customer's attention within fraction of time using our integrated SMS feature. Send text messages to your customers for any kind of marketing, sales or support activities with just a button click. Configure automation rules to send transactional updates, payment alerts & reminders via SMS and promote your products or services to your leads and contacts via SMS through SMS Campaigns. Get SMS Alerts for Task, Work Scheduler, Reminder and Calendar.

Alert Management

Set alerts and notifacations for events and tasks, preschedule email alerts for CRM applications like inventory and quotation reminders. The display is available at prompt and calendar. Through prompt set snooze or dismiss after appropriate action taken.

Live Chat

An instant online live chat is available to maximize the value of each-and-every interaction with your team members for a quick communucation and better problem solving.